Business Contact &
Partner Privacy Notice

Business Contact & Partner Privacy Notice

Last updated: 2 July 2026

MAG Lubricants ("we", "our" or "us") respects the privacy of individuals who interact with us in a business, commercial, technical or partnership context.

This Business Contact & Partner Privacy Notice explains how we may collect, use, process, store, disclose and protect personal information relating to business contacts, customers, suppliers, distributors, commercial partners, private label inquiries, OEM supply inquiries, technical support requests, laboratory testing requests and other business-to-business communications.

This notice should be read together with our Privacy Policy, Cookie Policy and any other notice provided at the time your information is collected.

1. Who This Notice Applies To

This Business Contact & Partner Privacy Notice applies to individuals who interact with MAG Lubricants in a business, commercial, technical or partnership context.

This may include individuals who:

• submit a general contact form;
• request product, technical or commercial information;
• submit a distributor, dealer or partnership inquiry;
• submit a private label or OEM supply inquiry;
• request laboratory testing or technical support;
• communicate with MAG Lubricants on behalf of a company, customer, supplier, distributor or partner;
• attend meetings, exhibitions, events or business discussions with MAG Lubricants;
• provide information as part of a commercial, technical, supply, partnership or due diligence process.

This notice applies to personal information relating to identifiable individuals. It does not apply to purely corporate information that does not identify an individual.

2. Information We May Collect

Depending on your interaction with us, we may collect:

• name and business contact details;
• company name, job title, department and business role;
• email address and telephone number;
• country, region, market or business location;
• company website and business profile information;
• inquiry type and message content;
• product categories, technical requirements or application details;
• distributor, dealer, private label, OEM supply or partnership requirements;
• laboratory testing requests, sample details or technical support information;
• estimated volumes, packaging requirements or target markets where provided;
• documents or files you choose to upload;
• communication records, meeting notes and follow-up history;
• website usage information, including cookie and analytics data where applicable;
• due diligence, compliance or verification information where required.

3. How We Collect Information

We may collect personal information:

• directly from you when you submit a form, email us, call us, message us or meet with us;
• through website forms, contact forms, distributor inquiries, partnership inquiries, technical support forms, laboratory testing forms or other business channels;
• from the company or organization you represent;
• from business cards, exhibitions, meetings, events or professional interactions;
• from publicly available business sources, company websites or professional platforms;
• from service providers, logistics providers, distributors or commercial partners where relevant;
• from compliance, screening or due diligence sources where required.

4. How We Use Business Contact and Partner Information

We may use your information to:

• respond to inquiries, requests and communications;
• provide product, technical, commercial or documentation support;
• review distributor, dealer, private label, OEM supply, partnership or laboratory testing opportunities;
• assess business requirements, product categories, target markets and opportunity scope;
• manage customer, distributor, supplier, partner or technical communications;
• prepare quotations, proposals, product information or technical documentation;
• coordinate meetings, follow-ups, samples, testing requests or commercial discussions;
• provide customer support and technical assistance;
• manage contracts, orders, supply coordination, documentation and business records;
• conduct due diligence, sanctions, trade compliance or business verification checks where applicable;
• send optional business communications where permitted by applicable law;
• improve our website, forms, services and customer experience;
• protect our legal, commercial, operational and security interests;
• comply with legal, regulatory, contractual, accounting, corporate governance or compliance obligations.

We may also use information for purposes that are closely related to the original purpose for which it was collected, where permitted by applicable law.

5. Distributor, Private Label and OEM Supply Inquiries

When you submit a distributor, dealer, private label, OEM supply or partner inquiry, we use the information provided to review the opportunity scope, assess technical and commercial feasibility, contact you and manage any related business communication.

This may include reviewing:

• company profile and market coverage;
• product categories and intended applications;
• estimated volumes and packaging requirements;
• target markets and supply expectations;
• technical, documentation or compliance requirements;
• confidentiality, brand, label or packaging requirements;
• export, logistics or supply coordination needs.

Private label and OEM supply inquiries may be handled confidentially and reviewed by authorized personnel only.

Use of any partner name, OEM brand, trademark, approval, specification claim or packaging identity must be agreed and authorized by the relevant rights holder.

6. Laboratory Testing and Technical Support Requests

When you request laboratory testing, product review or technical support, we may use the information provided to assess the request, review the sample or application details, perform agreed testing or technical review, prepare reports where applicable and provide technical guidance.

This may include:

• product or sample information;
• lubricant category and application details;
• requested testing scope;
• equipment or operating information where provided;
• technical documentation requirements;
• report or certificate details where applicable.

Testing and technical support are provided based on agreed scope and available capabilities.

7. Due Diligence and Compliance Screening

Where appropriate, MAG Lubricants may carry out business verification, sanctions, trade control, anti-bribery, anti-corruption, anti-money laundering, credit, ownership or other due diligence checks.

These checks may be required before entering into, continuing or expanding a business relationship, particularly for distributor appointments, private label programs, OEM supply discussions, export transactions, supplier relationships or other commercial arrangements.

Screening may use information you provide, publicly available sources, company records, government lists or third-party compliance tools where applicable.

8. Optional Business Communications

Where permitted by applicable law, we may send business communications related to products, services, technical updates, events, commercial opportunities, industry information or company updates.

You may unsubscribe or opt out of optional marketing communications at any time by following the unsubscribe instructions included within communications or by contacting MAG Lubricants directly.

Even if you opt out of optional marketing communications, we may still send necessary service, transactional, contractual, safety, technical, legal or business-critical communications.

9. Who Can Access Your Information

Your information may be accessed by authorized MAG Lubricants personnel who need it for legitimate business, technical, commercial, operational, compliance or administrative purposes.

This may include personnel in sales, technical, laboratory, customer support, logistics, finance, legal, compliance, management or administration.

Access is limited based on business need.

10. Sharing and Disclosure of Information

MAG Lubricants does not sell personal information as part of its normal business operations.

We may share personal information only where necessary and appropriate with:

• authorized MAG Lubricants personnel;
• affiliated entities where relevant to the inquiry or business relationship;
• service providers supporting our website, systems, communications, analytics, marketing or business operations;
• logistics, freight, documentation or supply coordination providers;
• laboratory, technical or quality service providers where required;
• distributors, agents or commercial partners where needed to respond to or manage an inquiry;
• payment, finance, banking, insurance, audit or professional advisory providers;
• compliance, screening or due diligence service providers;
• government authorities, regulators, courts or law enforcement bodies where required or permitted by law.

Third parties engaged by MAG Lubricants are expected to maintain appropriate confidentiality, security and data protection standards.

11. International Data Transfers

MAG Lubricants is based in the United Arab Emirates and may process, transfer or store personal information in the UAE or in other countries where our systems, service providers, business operations or relevant partners are located.

Where required by applicable law, we apply appropriate safeguards designed to protect personal information transferred internationally.

12. How Long We Keep Business Contact and Partner Information

We keep personal information only for as long as necessary for the purpose for which it was collected, or where required for legal, regulatory, contractual, accounting, compliance, dispute handling or legitimate business purposes.

As a general guide:

• general contact or technical inquiries may be kept for up to 3 years from the last meaningful interaction;
• unsuccessful distributor, dealer, private label, OEM supply or partnership inquiries may be kept for up to 3 years from the last meaningful interaction;
• records relating to active customers, suppliers, distributors, partners, contracts, orders or commercial transactions may be kept for the duration of the relationship and for any further period required for legal, accounting, tax, compliance or business record purposes;
• compliance, due diligence or dispute-related records may be kept longer where necessary or legally required.

If information is no longer required, we may delete, anonymize or securely archive it in line with applicable retention requirements.

13. Consequences of Not Providing Information

You are not required to provide personal information unless necessary for a particular request, service, business relationship or legal requirement.

However, if you do not provide information that is required to review or respond to your inquiry, we may not be able to:

• respond to your request;
• provide technical or commercial information;
• review a distributor, dealer, private label, OEM supply or partnership inquiry;
• provide laboratory testing or technical support;
• enter into or continue a business relationship;
• meet legal, regulatory, contractual or compliance requirements.

14. Data Security

MAG Lubricants maintains appropriate administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, loss or destruction.

Access to business contact and partner information is limited to individuals who need it for legitimate business, technical, commercial, operational, compliance or administrative purposes.

No method of electronic transmission or internet-based storage is completely secure. While we take appropriate steps to protect personal information, we cannot guarantee absolute security.

15. Your Rights

Subject to applicable laws and regulations, you may have the right to:

• request access to personal information held by MAG Lubricants;
• request correction or updating of inaccurate or incomplete information;
• request deletion of personal information;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent;
• opt out of optional marketing communications;
• request information about how your personal information is used.

These rights may be subject to legal, regulatory, contractual or legitimate business limitations. We may need to verify your identity before responding to a request.

Requests relating to personal information may be submitted using the contact details provided below.

16. Contact Us

For questions, requests or concerns relating to this Business Contact & Partner Privacy Notice or the handling of personal information, please contact: